Phoenixnap
HIPAA-compliant infrastructure including dedicated servers, private cloud, and colocation services in SOC 2 Type 2 audited data centers with signed BAAs and ong...
PhoenixNAP is a web hosting provider based in HQ: Phoenix, USA. HIPAA-compliant infrastructure including dedicated servers, private cloud, and colocation services in SOC 2 Type 2 audited data centers with signed BAAs and ongoing compliance audits. As of 2026, PhoenixNAP has a HRI of 63/100, a developing signal, combining four equally-weighted components: trust (12/25), profile completeness (15/25), data freshness (25/25), and performance (11/25). Customer feedback: 4.1/5 on Google from 170 verified reviews, 1.8/5 on Trustpilot. The listing has not been claimed by the host, so directory data is sourced from public signals only and may not reflect the latest pricing or plan changes. HostList ranks all 28,000+ active providers by HRI, never paid placements, never affiliate-influenced. Use the comparison and similar-host tabs below to evaluate PhoenixNAP against alternatives in the same segment, or visit hostlist.io/hri for the full methodology.
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HIPAA-compliant infrastructure including dedicated servers, private cloud, and colocation services in SOC 2 Type 2 audited data centers with signed BAAs and ongoing compliance audits.
What Customers Say About PhoenixNAP
Share Your ExperienceAggregate scores sourced from third-party review platforms. HostList does not modify or cache individual review content, click through to read on the source.
What people are saying
Trustpilot★☆☆☆☆This company is just scammer“This company is just scammer. They cancel your subscription without confirmation and wants you to pay the discounted amounts too. I had to pay this company ~$250 but they request ~$1600. Stay away from these scammers.”
Trustpilot★☆☆☆☆Terrible service“Terrible service, terrible support, they are rude, ill-mannered, and treat customers poorly. Their service is constantly down. Today one of my servers went down and they still haven't responded to the ticket after 2 hours. Last time, 4 of my servers went down for 16 hours due to a power outage and they didn't provide…”
Trustpilot★☆☆☆☆Nullrouted a webhosting server“We are a webhosting company that has some servers with them. They Nullrouted one of our webhosting servers without warning. Then they ask us to clean the server (without having access too the servers). They disregarded ALL servicel levels. And even worse - in the middle of the night when their support is not…”
Trustpilot★☆☆☆☆Not a good experience“This is a complete lie. tried to open WINDOWS TELNET, so I came to this web and found ourt that this way did not work. Try your best to avoid.”
Trustpilot★☆☆☆☆My server got terminated without a…“My server got terminated without a notice, they said "due to suspicions of possible fraudulent activity" but din't really explain what of "suspicions" and "possible fraudulent activity" they are talking to, i am running a game server which just migrated from Vultr to PhoenixNAP for less than a week, due this…”
Quoted from public third-party discussions; HostList does not edit review text.
Frequently Asked Questions About PhoenixNAP
What is PhoenixNAP's HRI?
PhoenixNAP has a HRI™ of 63/100 on HostList.io. HRI is calculated algorithmically from trust signals (Google, Trustpilot, G2 reviews), profile completeness, data freshness, and performance metrics. Providers can improve their score by claiming their profile, keeping data current, and building verified reviews. No host can pay to increase their score.
What type of hosting company is PhoenixNAP?
PhoenixNAP is classified as a dedicated web hosting company on HostList.io. Use the HostMatch™ tool at hostlist.io/match to describe your project requirements and get a ranked recommendation from 28,000+ hosting providers including PhoenixNAP.
Where is PhoenixNAP based?
PhoenixNAP is headquartered in Phoenix, USA. Hosting companies based in USA are listed at hostlist.io/hosting/usa. Data centre location may differ from company headquarters, check PhoenixNAP's own website for server location details.
How does PhoenixNAP compare to other web hosting companies?
PhoenixNAP can be compared to any other hosting provider using HostList.io's side-by-side comparison tool at hostlist.io/compare. The tool shows both providers' HRI™ breakdowns, sub-scores (Trust, Completeness, Freshness, Performance), and review data side by side. PhoenixNAP has a current HRI of 63/100.
What's Happening at PhoenixNAP
# PhoenixNAP completes data center expansion in Arizona. The expansion seeks to meet the evolving demands of new businesses in the region. IaaS (Infrastructure-as-a-Service) provider PhoenixNAP have u
## News Releases Overview. ## Multimedia Gallery Overview. ## Auto & Transportation Overview. ## View All Auto & Transportation. ## Business Technology Overview. ## Business Technology. ## View All Bu
The news comes a few days after PhoenixNap expanded secured servers offering to East Coast Data Center. Creating and maintaining a strong
How PhoenixNAP's Score Is Calculated
HRI is calculated algorithmically based on publicly available data. It considers trust signals (reviews, ratings), data completeness, freshness of information, and technical performance. No host can pay to improve their score.
Full methodology →