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Safaricom

Safaricom offers web hosting services in Nairobi, Kenya, primarily through shared hosting options via their Cloud Services. The infrastructure is designed to provide fast speeds and reliable support, catering to a diverse range of users. With a focus on accessibility, their services are suitable for individuals and small to medium-sized businesses looking to establish an online presence. Safaricom's hosting services are backed by a significant user base, reflecting their commitment to performance and customer service.

Nairobi, Kenya
HRI 65/100Trust 14/25Completeness 15/25Freshness 25/25Performance 11/25

Safaricom is a web hosting provider based in Nairobi, Kenya. As of 2026 it holds an HRI of 65/100, a developing signal, ranked independently by HostList with no paid placements.

TrustWhat real customers think (Google, Trustpilot, G2). The signal that matters most before you commit.14/25
CompletenessHow much we know about this host. Gaps in data lower the score.15/25
FreshnessHow recently this listing record was updated. This currently counts any update, including automated maintenance, so most listings score full marks. Verification-based scoring is planned for a future release.25/25
PerformanceNot yet measured. A neutral baseline until benchmark or field data is collected, not a penalty.Baseline11/25
How HRI works Methodology changelog
Profile unclaimed. If you own Safaricom, claiming is free, respond to reviews, keep your data current, and directly improve your HRI.
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Before You Sign Up

HeadquartersNairobi, Kenya
Google Rating4.5 ★ (1,858 reviews)
Trustpilot1.8 ★ (90 reviews)
Websitesafaricom.co.ke
SegmentWeb Host
Verified Unclaimed
Last Updated4 Aug 2026

Safaricom offers web hosting services in Nairobi, Kenya, primarily through shared hosting options via their Cloud Services. The infrastructure is designed to provide fast speeds and reliable support, catering to a diverse range of users. With a focus on accessibility, their services are suitable for individuals and small to medium-sized businesses looking to establish an online presence. Safaricom's hosting services are backed by a significant user base, reflecting their commitment to performance and customer service.

Disclosure

What Safaricom Discloses

Facts the company has published and HostList has verified. Blanks are informative: a question a host has not answered cannot be answered on its behalf. Completeness measures how much this host discloses, not how good it is.

Commercial transparency
Entry plan priceNot disclosed
Refund windowNot disclosed
Site migrationNot disclosed
Verified couponNot disclosed
Reliability
Status pageNot disclosed
Incident history feedNot disclosed
Uptime SLANot disclosed
Ownership and jurisdiction
OwnershipNot disclosed
Legal entityNot disclosed
Data residencyNot disclosed
GDPR DPANot disclosed
Infrastructure
Datacenter regionsNot disclosed
Server stackNot disclosed
StorageNot disclosed
Security includedNot disclosed
Security contactNot disclosed
CertificationsNot disclosed
Data centre modelNot disclosed
Backups and support
BackupsNot disclosed
SupportNot disclosed
Support languagesNot disclosed
Product data
Published plansNot disclosed
Resource limitsNot disclosed
Sustainability
Renewable energyNot disclosed
Presence
DescriptionNot disclosed
LogoNot disclosed
FoundedNot disclosed
Social profilesNot disclosed
YouTubeNot disclosed
ChangelogNot disclosed

0 of 30 applicable facts disclosed. Hosts control this section. HostList verifies every entry and never charges for it.

What Customers Say About Safaricom

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Aggregate scores sourced from third-party review platforms. HostList does not modify or cache individual review content, click through to read on the source.

What people are saying

Trustpilot☆☆☆☆
Safaricom it's 2026 and you're still…

Safaricom it's 2026 and you're still having network issues do you know how many clients i am annoying and how many deals i'll lose because you don't want to fix this issues

Trustpilot☆☆☆☆
Expensive cost with cheap service provision

I am extremely annoyed that safaricom can take 75 shillings for a 16minute call. I am even more annoyed that even if I buy minutes safaricom still continues to eat my credit money and ignores the minutes I bought. I hate that the call and sms deals change after every day so it's like you have to study the offers…

Trustpilot★★★★★
I give all my flowers to OSCAR

I give all my flowers to one, Oscar! He has helped me with an Mpesa reversal and he was really polite. Thumbs up!

Trustpilot☆☆☆☆
Withdrew money from mpesa agent

Withdrew money from mpesa agent, was never given the money

Trustpilot★★☆☆☆
Safaricom My One App review

Safaricom recently introduced My One App and my frustration is with the Zidi trader feature which has not been working. No communication on why this is happening and we have been left in dark space.

Quoted from public third-party discussions; HostList does not edit review text.

Frequently Asked Questions About Safaricom

What is Safaricom's HRI?

Safaricom has a HRI™ of 65/100 on HostList.io. HRI is calculated algorithmically from trust signals, profile completeness, data freshness, and performance data. Providers can improve their score by claiming their profile, keeping data current, and building verified reviews. No provider can pay to increase their score.

What type of hosting company is Safaricom?

Safaricom is classified as a dedicated web hosting company on HostList.io. Use the HostMatch™ tool at hostlist.io/match to describe your project requirements and get a ranked recommendation from 30,000+ hosting providers including Safaricom.

Where is Safaricom based?

Safaricom is headquartered in Nairobi, Kenya. Hosting companies based in Kenya are listed at hostlist.io/hosting/kenya.

How does Safaricom compare to other web hosting companies?

Safaricom can be compared to any other hosting provider using HostList.io's side-by-side comparison tool at hostlist.io/compare. The tool shows both providers' HRI™ breakdowns, sub-scores (Trust, Completeness, Freshness, Performance), and review data side by side. Safaricom has a current HRI of 65/100.

What's Happening at Safaricom

13/05/2025 - Safaricom and iXAfrica Data Centres Enter Strategic Partnership to Deliver Kenya’s First AI-Ready Infrastructure for Enterprise Innovation

Home Media center Press Releases Safaricom And Ixafrica Data Centres Enter Strategic Partnership To Deliver Kenya’s First Ai-ready Infrastructure For Enterprise Innovation. # 13/05/2025 - Safarico

safaricom.co.ke

How Safaricom's Score Is Calculated

HRI is calculated algorithmically based on publicly available data. It considers trust signals (reviews, ratings), data completeness, freshness of information, and technical performance. No host can pay to improve their score.

Full methodology

HRI over the last 19 days

65/ 100 today
+23 over 19 days
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How Safaricom Stacks Up

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