Rackspace
Rackspace is a hosting technology company based in Jersey City, USA. As of 2026 it holds an HRI of 53/100, a developing signal, ranked independently by HostList with no paid placements.
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What Rackspace Discloses
Facts the company has published and HostList has verified. Blanks are informative: a question a host has not answered cannot be answered on its behalf. Completeness measures how much this host discloses, not how good it is.
0 of 25 applicable facts disclosed. Hosts control this section. HostList verifies every entry and never charges for it.
What Customers Say About Rackspace
Share Your ExperienceAggregate scores sourced from third-party review platforms. HostList does not modify or cache individual review content, click through to read on the source.
What people are saying
Trustpilotβ ββββOne star is about 5 stars too many!βWithout doubt the worst company I've ever dealt with in my 25+ years of working in IT. Having been a customer of theirs for corporate email for well over a decade I decided to migrate all my personal email accounts to them, however after just over a year they advertised that they were increasing their costs by overβ¦β
Trustpilotβ ββββWORST CUSTOMER SUPPORT RUN!!βYou can call customer support and they will tell you it's not their department and you need to call back the next day because they are going off shift. Been trying to get someone to fix a problem for three days!β
Trustpilotβ ββββRaising prices and lowering qualityβThis is a company that raised their monthly email box price by over 300% back near the start of 2026, all because of the claim that "costs were increasing". However, there are better-priced options out there with better support than what this company is charging and providing. I have moved about 75% of my emailβ¦β
Trustpilotβ ββββDisappointed long time customerβI was a customer of Rackspace for over 10 years. All of a sudden, they increased the price 400%. I was unable to cancel after multiple attempts and they continued to try to bill me. Now they are threatening to send a collection agency after me, but I never even received an invoice for the amount I owe.β
Trustpilotβ ββββDon't Go with RackspaceβWhere to start... We were told our client's server was EOL. Great. It happens. We were told the replacement to that server was 2x the cost of what they were paying. When the client said they didn't want to pay double and said they were going to look for an alternative provider, Rackspace didn't take this as aβ¦β
Quoted from public third-party discussions; HostList does not edit review text.
Frequently Asked Questions About Rackspace
What is Rackspace's HRI?
Rackspace has a HRIβ’ of 53/100 on HostList.io. HRI is calculated algorithmically from trust signals, profile completeness, data freshness, and performance data. Providers can improve their score by claiming their profile, keeping data current, and building verified reviews. No provider can pay to increase their score.
What type of hosting company is Rackspace?
Rackspace is classified as a hosting technology provider on HostList.io. Use the HostMatchβ’ tool at hostlist.io/match to describe your project requirements and get a ranked recommendation from 30,000+ hosting providers including Rackspace.
Where is Rackspace based?
Rackspace is headquartered in Jersey City, USA. Hosting companies based in USA are listed at hostlist.io/hosting/usa.
How does Rackspace compare to other web hosting companies?
Rackspace can be compared to any other hosting provider using HostList.io's side-by-side comparison tool at hostlist.io/compare. The tool shows both providers' HRIβ’ breakdowns, sub-scores (Trust, Completeness, Freshness, Performance), and review data side by side. Rackspace has a current HRI of 53/100.
How Rackspace's Score Is Calculated
HRI is calculated algorithmically based on publicly available data. It considers trust signals (reviews, ratings), data completeness, freshness of information, and technical performance. No host can pay to improve their score.
Full methodology β