Rackspace
Rackspace is a hosting technology company based in Jersey City, USA. As of 2026 it holds an HRI of 53/100, a developing signal, ranked independently by HostList with no paid placements.
Before You Sign Up
Promoted placement. Does not affect HRI, ranking order or eligibility.
What Rackspace Discloses
Facts the company has published and HostList has verified. Blanks are informative: a question a host has not answered cannot be answered on its behalf. Completeness measures how much this host discloses, not how good it is.
Rackspace has not disclosed any facts yet. Pricing transparency, refund window, uptime SLA and data residency are among the 25 questions still unanswered. HostList verifies every disclosure and never charges for it.
Claim profile to discloseView the 25 questions we ask
- Entry plan price
- Refund window
- Verified coupon
- Status page
- Incident history feed
- Uptime SLA
- Ownership
- Legal entity
- Data residency
- GDPR DPA
- Datacenter regions
- Storage
- Security contact
- Certifications
- Data centre model
- Support
- Support languages
- Published plans
- Renewable energy
- Description
- Logo
- Founded
- Social profiles
- YouTube
- Changelog
What Customers Say About Rackspace
Share Your ExperienceAggregate scores sourced from third-party review platforms. The quotes below are stored excerpts, linked back to their source; click through to read each one in full.
What people are saying
Trustpilot★☆☆☆☆One star is about 5 stars too many!“Without doubt the worst company I've ever dealt with in my 25+ years of working in IT. Having been a customer of theirs for corporate email for well over a decade I decided to migrate all my personal email accounts to them, however after just over a year they advertised that they were increasing their costs by over…”
Trustpilot★☆☆☆☆WORST CUSTOMER SUPPORT RUN!!“You can call customer support and they will tell you it's not their department and you need to call back the next day because they are going off shift. Been trying to get someone to fix a problem for three days!”
Trustpilot★☆☆☆☆Raising prices and lowering quality“This is a company that raised their monthly email box price by over 300% back near the start of 2026, all because of the claim that "costs were increasing". However, there are better-priced options out there with better support than what this company is charging and providing. I have moved about 75% of my email…”
Trustpilot★☆☆☆☆Disappointed long time customer“I was a customer of Rackspace for over 10 years. All of a sudden, they increased the price 400%. I was unable to cancel after multiple attempts and they continued to try to bill me. Now they are threatening to send a collection agency after me, but I never even received an invoice for the amount I owe.”
Trustpilot★☆☆☆☆Don't Go with Rackspace“Where to start... We were told our client's server was EOL. Great. It happens. We were told the replacement to that server was 2x the cost of what they were paying. When the client said they didn't want to pay double and said they were going to look for an alternative provider, Rackspace didn't take this as a…”
Quoted from public third-party discussions; HostList does not edit review text.
Waiting on data
HostList only shows what it can verify. Each of these sections appears the moment the data exists.
Interview
No WP Legends interview recorded with Rackspace.Deals
No active deals. Deals appear once Rackspace claims this profile and posts them.Claim to post dealsRankings
Not yet ranked in a category. Rankings are computed, never paid.Frequently Asked Questions About Rackspace
What is Rackspace's HRI?
Rackspace has a HRI™ of 53/100 on HostList.io. HRI is calculated algorithmically from trust signals, profile completeness, data freshness, and performance data. Providers can improve their score by claiming their profile, keeping data current, and building verified reviews. No provider can pay to increase their score.
What type of hosting company is Rackspace?
Rackspace is classified as a hosting technology provider on HostList.io. Use the HostMatch™ tool at hostlist.io/match to describe your project requirements and get a ranked recommendation from 30,000+ hosting providers including Rackspace.
Where is Rackspace based?
Rackspace is headquartered in Jersey City, USA. Hosting companies based in USA are listed at hostlist.io/hosting/usa.
How does Rackspace compare to other web hosting companies?
Rackspace can be compared to any other hosting provider using HostList.io's side-by-side comparison tool at hostlist.io/compare. The tool shows both providers' HRI™ breakdowns, sub-scores (Trust, Completeness, Freshness, Performance), and review data side by side. Rackspace has a current HRI of 53/100.
How Rackspace's Score Is Calculated
HRI is calculated algorithmically based on publicly available data. It considers trust signals (reviews, ratings), data completeness, freshness of information, and technical performance. No host can pay to improve their score.
Full methodology →