PhoenixNAP
PhoenixNAP is a web hosting provider based in Phoenix, USA. As of 2026 it holds an HRI of 79/100, a solid signal, ranked independently by HostList with no paid placements.
PhoenixNAP, established in 2009, provides a range of hosting and IT services, including cloud hosting, dedicated servers, and colocation services. The company operates multiple data centers worldwide, ensuring global reach and resilient infrastructure. PhoenixNAP's offerings are tailored for businesses seeking scalable and secure IT environments, with a focus on innovation and purpose-built services. Their services are well-suited for enterprises requiring high-performance computing and reliable connectivity. The company's infrastructure supports advanced data center hardware, making it a viable option for businesses looking to optimize their IT operations with flexible, operational expenditure-friendly services. PhoenixNAP is headquartered in Phoenix, Arizona, USA.
Measured on this provider's public website, not customer sites on their platform.
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Promoted placement. Does not affect HRI, ranking order or eligibility.
What PhoenixNAP Discloses
Facts the company has published and HostList has verified. Blanks are informative: a question a host has not answered cannot be answered on its behalf. Completeness measures how much this host discloses, not how good it is.
PhoenixNAP has not disclosed any facts yet. Pricing transparency, refund window, uptime SLA and data residency are among the 30 questions still unanswered. HostList verifies every disclosure and never charges for it.
Claim profile to discloseView the 30 questions we ask
- Entry plan price
- Refund window
- Site migration
- Verified coupon
- Status page
- Incident history feed
- Uptime SLA
- Ownership
- Legal entity
- Data residency
- GDPR DPA
- Datacenter regions
- Server stack
- Storage
- Security included
- Security contact
- Certifications
- Data centre model
- Backups
- Support
- Support languages
- Published plans
- Resource limits
- Renewable energy
- Description
- Logo
- Founded
- Social profiles
- YouTube
- Changelog
What Customers Say About PhoenixNAP
Share Your ExperienceAggregate scores sourced from third-party review platforms. The quotes below are stored excerpts, linked back to their source; click through to read each one in full.
What people are saying
Trustpilot★☆☆☆☆This company is just scammer“This company is just scammer. They cancel your subscription without confirmation and wants you to pay the discounted amounts too. I had to pay this company ~$250 but they request ~$1600. Stay away from these scammers.”
Trustpilot★☆☆☆☆Terrible service“Terrible service, terrible support, they are rude, ill-mannered, and treat customers poorly. Their service is constantly down. Today one of my servers went down and they still haven't responded to the ticket after 2 hours. Last time, 4 of my servers went down for 16 hours due to a power outage and they didn't provide…”
Trustpilot★☆☆☆☆Nullrouted a webhosting server“We are a webhosting company that has some servers with them. They Nullrouted one of our webhosting servers without warning. Then they ask us to clean the server (without having access too the servers). They disregarded ALL servicel levels. And even worse - in the middle of the night when their support is not…”
Trustpilot★☆☆☆☆Not a good experience“This is a complete lie. tried to open WINDOWS TELNET, so I came to this web and found ourt that this way did not work. Try your best to avoid.”
Trustpilot★☆☆☆☆My server got terminated without a…“My server got terminated without a notice, they said "due to suspicions of possible fraudulent activity" but din't really explain what of "suspicions" and "possible fraudulent activity" they are talking to, i am running a game server which just migrated from Vultr to PhoenixNAP for less than a week, due this…”
Quoted from public third-party discussions; HostList does not edit review text.
Where PhoenixNAP Ranks
Live positions across the HostList Best rankings, by HRI™. Positions are earned, never bought.
Waiting on data
HostList only shows what it can verify. Each of these sections appears the moment the data exists.
Interview
No WP Legends interview recorded with PhoenixNAP.Deals
No active deals. Deals appear once PhoenixNAP claims this profile and posts them.Claim to post dealsFrequently Asked Questions About PhoenixNAP
Is PhoenixNAP a good web hosting company?
PhoenixNAP has a HRI™ of 79/100 on HostList.io with a Google rating of 4.1/5 from 170 reviews, placing it among the better-rated providers in its category. HRI (HostList Ranking Index) is calculated algorithmically from trust signals, profile completeness, data freshness, and performance data, no provider can pay to improve it. A score of 70–79 indicates a solid provider with good trust signals.
What type of hosting company is PhoenixNAP?
PhoenixNAP is classified as a dedicated web hosting company on HostList.io. Use the HostMatch™ tool at hostlist.io/match to describe your project requirements and get a ranked recommendation from 30,000+ hosting providers including PhoenixNAP.
Where is PhoenixNAP based?
PhoenixNAP is headquartered in Phoenix, USA. Hosting companies based in USA are listed at hostlist.io/hosting/usa.
How does PhoenixNAP compare to other web hosting companies?
PhoenixNAP can be compared to any other hosting provider using HostList.io's side-by-side comparison tool at hostlist.io/compare. The tool shows both providers' HRI™ breakdowns, sub-scores (Trust, Completeness, Freshness, Performance), and review data side by side. PhoenixNAP has a current HRI of 79/100.
Does PhoenixNAP offer coupons or discounts in September 2026?
PhoenixNAP has no HostList-verified coupon code right now. Hosting providers commonly discount the first term of shared and WordPress plans, with the lowest prices on longer billing cycles. For codes checkout-verified across the market this month, see hostlist.io/deals/web-hosting-coupons, updated continuously.
What's Happening at PhoenixNAP
A chiller failure at the PHX-01 data centre in Phoenix caused outages on August 13, after overnight storms disturbed the facility's power feed. Namecheap, Liquid Web (including its Nexcess brand), phoenixNAP and hosting.com all traced disruptions to the site, with the storm-related power issue cited as the root cause.
How PhoenixNAP's Score Is Calculated
HRI is calculated algorithmically based on publicly available data. It considers trust signals (reviews, ratings), data completeness, freshness of information, and technical performance. No host can pay to improve their score.
Full methodology →