Rackspace
Rackspace is a hosting technology company based in Jersey City, USA, indexed independently on HostList. As of 2026 it holds an HRI of 53/100, a developing signal, combining four equally-weighted components: trust (5/25), profile completeness (12/25), data freshness (25/25), and performance (11/25). Independent customer feedback: 2.4/5 on Google from 7 reviews, 1.2/5 on Trustpilot from 326 reviews, 4.1/5 on G2 from 17 reviews. The listing is unclaimed, so directory data comes from public signals only and may lag the latest pricing or plan changes. HostList ranks all 28,000+ active providers by HRI, never paid placements, never affiliate-influenced. Compare Rackspace against alternatives in the same segment below, or see hostlist.io/hri for the full methodology.
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What Customers Say About Rackspace
Share Your ExperienceAggregate scores sourced from third-party review platforms. HostList does not modify or cache individual review content, click through to read on the source.
What people are saying
Trustpilot★☆☆☆☆One star is about 5 stars too many!“Without doubt the worst company I've ever dealt with in my 25+ years of working in IT. Having been a customer of theirs for corporate email for well over a decade I decided to migrate all my personal email accounts to them, however after just over a year they advertised that they were increasing their costs by over…”
Trustpilot★☆☆☆☆WORST CUSTOMER SUPPORT RUN!!“You can call customer support and they will tell you it's not their department and you need to call back the next day because they are going off shift. Been trying to get someone to fix a problem for three days!”
Trustpilot★☆☆☆☆Raising prices and lowering quality“This is a company that raised their monthly email box price by over 300% back near the start of 2026, all because of the claim that "costs were increasing". However, there are better-priced options out there with better support than what this company is charging and providing. I have moved about 75% of my email…”
Trustpilot★☆☆☆☆Disappointed long time customer“I was a customer of Rackspace for over 10 years. All of a sudden, they increased the price 400%. I was unable to cancel after multiple attempts and they continued to try to bill me. Now they are threatening to send a collection agency after me, but I never even received an invoice for the amount I owe.”
Trustpilot★☆☆☆☆Don't Go with Rackspace“Where to start... We were told our client's server was EOL. Great. It happens. We were told the replacement to that server was 2x the cost of what they were paying. When the client said they didn't want to pay double and said they were going to look for an alternative provider, Rackspace didn't take this as a…”
Quoted from public third-party discussions; HostList does not edit review text.
Frequently Asked Questions About Rackspace
What is Rackspace's HRI?
Rackspace has a HRI™ of 53/100 on HostList.io. HRI is calculated algorithmically from trust signals (Google, Trustpilot, G2 reviews), profile completeness, data freshness, and performance metrics. Providers can improve their score by claiming their profile, keeping data current, and building verified reviews. No host can pay to increase their score.
What type of hosting company is Rackspace?
Rackspace is classified as a hosting technology provider on HostList.io. Use the HostMatch™ tool at hostlist.io/match to describe your project requirements and get a ranked recommendation from 28,000+ hosting providers including Rackspace.
Where is Rackspace based?
Rackspace is headquartered in Jersey City, USA. Hosting companies based in USA are listed at hostlist.io/hosting/usa. Data centre location may differ from company headquarters, check Rackspace's own website for server location details.
How does Rackspace compare to other web hosting companies?
Rackspace can be compared to any other hosting provider using HostList.io's side-by-side comparison tool at hostlist.io/compare. The tool shows both providers' HRI™ breakdowns, sub-scores (Trust, Completeness, Freshness, Performance), and review data side by side. Rackspace has a current HRI of 53/100.
What's Happening at Rackspace
The news saw Rackspace shares loose 10% of their value on announcement. Whereas the company's shares gained 38% over the last six months, last Tuesday saw the
Jesus christ wouldn't that just be dandy if web hosting starts shooting up across the board everywhere? ... Rackspace Webmail. 1. 6. SoftBank
# Resellers complain after drastic price increase for Rackspace Email. **Rackspace recently raised the prices for its email hosting services significantly, causing considerable unrest among customers
How Rackspace's Score Is Calculated
HRI is calculated algorithmically based on publicly available data. It considers trust signals (reviews, ratings), data completeness, freshness of information, and technical performance. No host can pay to improve their score.
Full methodology →